Support isn’t just “noise on a spreadsheet”!

Recently I was chatting with a colleague working in the sector who reflected: “When I worked in IT support in a Computer Science Department (nearly 20 years ago now), the department was up for a re-organisation. My role, and those of the rest of the IT admin people, were described by the then Head of…

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Introducing the Building Capacity Programme

One of the key success criteria of any project is the degree to which people use it and its outputs. The new Building Capacity programme is focusing on recent and existing JISC projects and services and helping HEIs to implement the outputs and outcomes of relevant projects in their institution in response to their own…

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Location Independent Working Conference (April 2009)

“…Work is not a place where you go but rather something you do” Morgan R.E. (2004) Teleworking: An assessment of the benefits and challenges, European Business Review David Morris introduced the day with a series of concise slides explaining the concept and also that his project was a 3 month pilot.  A series of presentations…

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Immersion or Augmentation: A culture or just another tool?

As well as developing technology and processes many of the Users and Innovation projects are also engaged in much wider debates, pushing our understanding of the role of technology in the wider education sector. The Habitat project is currently exploring the role of virtual worlds such as Second Life, which may on one hand be…

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