Leading Change in Libraries: A keynote for UXLibs 2

We all have experience of change initiatives at one level or another. After being involved in more than 200 change projects across the higher education sector, and working with senior staff at more than 60 universities, this keynote was trying to communicate some general principles around leading change. A lot of people helped me in…

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Individual as Institution

Changing natures Access to a ready means of publishing, social media is being used by a cohort of academics and academic related staff that can be identified and recognised through the  online promotion and increased visibility of their work; and importantly interaction and collaboration with others. This kind of activity has lead to success, with…

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A possible lens for deployment strategies in institutions for JISC artefacts

The Visitor and Resident project is yielding important data about behaviours in digital environments and the real world. Understanding behaviours around technologies is not new and work around digital literacy is an ongoing theme across education. But digital literacy is only the start of the process and many people are no longer identifying skill sets…

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Support isn’t just “noise on a spreadsheet”!

Recently I was chatting with a colleague working in the sector who reflected: “When I worked in IT support in a Computer Science Department (nearly 20 years ago now), the department was up for a re-organisation. My role, and those of the rest of the IT admin people, were described by the then Head of…

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7 top tips for giving 10 top tips about social media in education

I gave a presentation around Dave White’s resident and visitor principle this week and over coffee I got to talking to several academics who raised some of the issues below, so this with thanks to them and to other colleagues like Dave Cormier and Neil Witt. 1. Make sure you’ve used the tool Don’t just…

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